Privacy Policy
This Privacy Policy outlines the practices of Candyland Casino regarding the collection, use, storage, and disclosure of personal information obtained from users of our website. Candyland Casino is committed to safeguarding the privacy of its users and ensuring compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By accessing or using our website and services, you consent to the practices described in this policy.
2. Collection of Personal Information
We may collect personal information directly from you when you register for an account, use our services, contact our support team, participate in promotions, or interact with our website. The types of personal information we may collect include but are not limited to your name, date of birth, residential address, email address, telephone number, payment methods and transaction details, IP address, device information, and records of your gaming activity. We may also collect non-personal information such as browser type, operating system, referring URLs, and site usage statistics through cookies and similar technologies.
3. Use of Personal Information
Candyland Casino uses your personal information for the following purposes: to verify your identity and eligibility to use our services; to enable you to register, log in, and manage your account; to process payments, withdrawals, and other transactions; to provide customer support and respond to inquiries; to monitor and improve the quality, security, and performance of our website and services; to send you necessary account-related communications and, where permitted, promotional materials; to comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling requirements; and to detect and prevent fraud or misuse of our services.
4. Disclosure of Personal Information
We may disclose your personal information to third parties where necessary to provide our services or as required by law. Such third parties may include payment processors, identity verification providers, regulatory authorities, law enforcement agencies, IT service providers, and professional advisers. Where we engage third-party service providers, we require them to adhere to strict confidentiality and data security obligations. Personal information may also be disclosed in connection with actual or proposed corporate transactions, such as mergers, acquisitions, or asset sales, provided that appropriate confidentiality arrangements are in place.
5. International Data Transfers
Some of our third-party service providers may be located outside Australia. Where personal information is transferred to a jurisdiction outside Australia, we take reasonable steps to ensure that the overseas recipient does not breach the APPs in relation to your information. By using our services, you consent to the transfer, storage, and processing of your information outside Australia as described in this policy.
6. Data Security
Candyland Casino implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include secure data storage, encryption, regular security assessments, access controls, and staff training. While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to continually reviewing and enhancing our security practices.
7. Retention of Personal Information
We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it in accordance with applicable law.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyse site usage, and support the functionality of our services. Cookies may store information such as your preferences, session data, and authentication tokens. You may adjust your browser settings to refuse cookies; however, some features of our website may not function properly if cookies are disabled. By using our website, you consent to the use of cookies as described in this policy.
9. Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or out-of-date information. To make such a request, please contact our Privacy Officer using the details provided below. We will respond to your request within a reasonable period and in accordance with applicable laws. In certain circumstances, we may refuse access or correction as permitted or required by law, in which case we will provide reasons for our decision.
10. Children’s Privacy
Candyland Casino does not knowingly collect or process personal information from individuals under the age of 18. Access to our website and services is restricted to individuals who are at least 18 years old or the legal age for gambling in their jurisdiction. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete the information and restrict access.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of our privacy practices. Your continued use of our website and services after any changes indicates your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at [email protected]. Alternatively, you may use the contact form available on our website. We take privacy concerns seriously and will respond to your inquiry as soon as practicable.
13. Additional Information for Australian Residents
This Privacy Policy is intended to comply with the Australian Privacy Principles and other applicable laws in Australia. If you are dissatisfied with our response to your privacy inquiry, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).